Our Response & Commitment
Thank you for your interest in Penumbra and our response to the COVID-19 outbreak.
Penumbra is a manufacturer of medical devices that are used in a variety of critical procedures, including the treatment of stroke, pulmonary embolism and limb-threatening vascular conditions. [U.S. CMS recommendations] . Under local and state-wide recent “shelter-in-home” orders, as a device manufacturer, Penumbra falls within the categories for “essential business” or “federal critical infrastructure sector” supporting healthcare operations that need to continue during the COVID-19 outbreak.
Penumbra remains committed to our employees and their families, our customers and their patients, and our suppliers and our business partners that allow us to serve our first priority – patients.
Here’s how we are working through this crisis:
Penumbra instituted protocols to have all possible personnel work remotely. For those employees continuing to support essential operations at our work locations, we have implemented social distancing and other protective measures in order to ensure the health of our employees and to continue to provide critical products. We also have closed our campus and other facilities to outside visitors. We have assembled our own COVID-19 task force that is continuously addressing the updated guidance from local, national and international sources to ensure our operations are responding appropriately to the crisis. We are providing additional information and resources directly to our employees to support them during this time.
Product Supply, Shipments, and Customer Service
Our production, shipping and customer service functions remain operational to ensure we maintain a continuous supply of products. We are communicating regularly with our suppliers so that our supply chain remains intact.
Our Customer Service teams around the world are operating remotely and remain available to our customers and distribution partners as per normal business practice.
Penumbra Representative Support
Penumbra has instructed our local representatives to be available to support our hospital customers as requested only. Our team will respect all limitations and/or restrictions placed on vendor visits. All Penumbra representatives are equipped to provide support via phone, text, and video as needed so that we can assist with case support and training. Our team is also available to provide web-based in-services and training videos to ensure appropriate training and support.
We thank the entire Penumbra team, including our employees, our suppliers, and our distribution partners, for their incredible support and dedication to each other and their communities, and to our customers and their patients during this challenging time.
And to our customers working on the front lines during the pandemic, we thank you.
For further information, please contact [email protected] .